Global Operations Specialist

Bradley David Associates are looking for an experienced and detail-oriented Global Operations/Customer Service Specialist to join our growing logistics team. In this role, you will manage a portfolio of international shipments from inception to final delivery, ensuring operational excellence, customer satisfaction, and cost efficiency.

You will be responsible for overseeing the end-to-end shipment process, maintaining accurate documentation, resolving exceptions, and proactively communicating with clients and third-party partners to deliver outstanding service.

 

Key Responsibilities:

• Manage assigned customer accounts and oversee shipments from start to finish.
• Open and maintain operational files using CargoWise.
• Ensure all electronic documentation is accurately maintained within the system.
• Follow standardized workflows and processes for each shipment.
• Provide daily updates to customers regarding shipment status and key milestones.
• Identify and resolve shipment exceptions in collaboration with the operations team and communicate resolutions to customers.
• Coordinate with vendors, carriers, truckers, Customs brokers, and third parties to ensure smooth execution of shipments.
• Ensure timely and accurate billing and invoicing for each shipment.
• Monitor vendor performance and enforce accountability for service and pricing
• Proactively review gross profit per file and identify opportunities to improve margins.
• Manage and validate additional charges such as demurrage, storage, and per diem; mitigate and negotiate where possible.
• Use internal tracking tools to monitor shipments and update customers regularly.
• Promote the company’s full range of logistics services (air, ocean, etc.) to existing customers.

 

Qualifications & Experience:

• Minimum 5 years of experience in international operations, with both import and export
• Strong knowledge of lineage
• Experience in handling major accounts
• Experience using CargoWise / WiseCloud systems
• Demonstrated ability to manage full operational processes
• Must be eligible to pass a TSA background check
• Strong attention to detail and problem-solving capabilities.
• Team player with a commitment to continuous improvement and customer success.
• Proficient in Microsoft Office and able to attend virtual meetings with clients and partners.

If you are interested and have the relevant experience please click apply to be contacted by a member of the team. You can also text your full name + 'GLOGA' to 07417 586803