Claims Administrator

Bradley David Associates is working with our leading financial services client on the search for a Claims Administrator. The ideal candidate will deliver effective administrative support to the Group Protection Claims team, ensuring the efficient handling of Group Income Protection (GIP), Group Critical Illness (GCI), and Early Intervention Support (EIS) cases.

The role focuses on managing communications, supporting nurse-led interventions, and maintaining accurate records to ensure high standards of customer service and claims processing efficiency.

• Monday to Friday 9am-5pm, hybrid
• Bristol City
• Permanent, Full Time
• 8-12% bonus
• Amazing pension, perks and benefits

What You’ll Do:

Mailbox Management:

• Monitor shared mailboxes, responding promptly to enquiries and accurately logging all correspondence.
• Ensure new claims are logged and acknowledged immediately upon receipt.
• Identify and escalate complex queries to the appropriate team member or department.

Claims Administration & Early Intervention Support (EIS):

• Set up new Group Income Protection and Group Critical Illness claims accurately and within agreed service level agreements.
• Support the nursing team by coordinating referrals to third-party partners.
• Request and proactively follow up on medical information from healthcare providers, employers, and claimants.
• Set up and triage new Early Intervention referrals, ensuring timely allocation to the appropriate nurse or case manager.
• Prepare, save, and distribute EIS reports to relevant stakeholders, ensuring confidentiality and data accuracy.

Data Subject Access Requests (DSAR):

• Process data subject access requests in line with UK data protection legislation and company policies, ensuring deadlines are met and records are maintained.

Complaints Handling:

• Log complaints accurately, ensuring appropriate categorisation and escalation where required.
• Handle straightforward service-related complaints, such as delays, providing timely, empathetic responses.

General Administration:

• Maintain accurate and up-to-date records across all systems.
• Provide ad hoc administrative support to the wider team as required.

Who You Are:

• Previous experience in an administrative or customer service role, ideally within insurance or healthcare.
• Highly organised with strong attention to detail.
• Excellent written and verbal communication skills.
• Able to manage multiple tasks and prioritise effectively.
• Proficient in Microsoft Office and comfortable learning new systems.
• Good understanding of data protection and confidentiality requirements.

If you are interested and have the relevant experience, please click apply to be contacted by a member of the team. You can also text your full name + ‘ClaimsAdmin’ to 07470 312674